File a Complaint

We're sorry you're experiencing an issue. Please submit your complaint and we'll resolve it as quickly as possible.

How We Handle Complaints

At HanuPay, we take all customer complaints seriously and strive to resolve them promptly. Here's our complaint resolution process:

Step 1: Submission

Submit your complaint using the form on this page.

Step 2: Acknowledgment

Receive a unique complaint ID and acknowledgment within 24 hours.

Step 3: Investigation

Our team investigates your complaint thoroughly.

Step 4: Communication

We may contact you for additional information if needed.

Step 5: Resolution

We provide a resolution within 7 business days.

Step 6: Feedback

We request your feedback on the resolution process.

Need Immediate Assistance?

For urgent issues, please contact our customer support:

+91 9876543210 (24/7 Support)
support@hanupay.in

Track Your Complaint

Already submitted a complaint? Track its status using your complaint ID:

Track Complaint

Submit Your Complaint

Your Name *

Email Address *

Phone Number *

Complaint Category *

Transaction ID (if applicable)

If your complaint is related to a specific transaction, please provide the Transaction ID.

Subject *

Complaint Details *

Please provide as much detail as possible, including dates, amounts, and any error messages you received.

I confirm that the information provided is accurate and I authorize HanuPay to investigate this complaint.

Frequently Asked Questions

We strive to resolve all complaints within 7 business days. However, complex issues may require additional time for investigation. We'll keep you updated on the progress of your complaint throughout the resolution process.

You can track the status of your complaint using the complaint ID provided to you after submission. Use the "Track Complaint" button on this page and enter your complaint ID to check the current status.

If you're not satisfied with the resolution provided, you can request an escalation of your complaint. Contact our customer support team and request to escalate your complaint to the next level. You can also approach our Grievance Redressal Officer at grievance@hanupay.in.

Yes, you can submit separate complaints for different issues. Each complaint will be assigned a unique complaint ID and will be handled individually. This helps us track and resolve each issue more effectively.

To help us resolve your complaint quickly, please include: your contact details, transaction ID (if applicable), date and time of the issue, detailed description of the problem, any error messages received, and steps you've already taken to resolve the issue. Screenshots or other supporting documents can also be helpful.